What is it about?
Work interruptions, which are particularly common in digitalised environments, have become a major stress factor in the workplace. Understanding the mechanisms of work interruptions is therefore vital to reducing worker stress and maintaining performance. The article focuses on a better understanding of the characteristics and effects of work interruptions in office environments and emphasises the need for a differentiated approach to understanding and managing work interruptions in working life.
Why is it important?
Based on data from a one-day field study, it is found that, the perception of work interruptions significantly mediates the relationship between the frequency of work interruptions and subjective workload. Furthermore, more complex primary work tasks appear to strengthen the positive correlation between the frequency of interruptions and perceived interruption overload.