Why do workers accept video surveillance in workplaces?
What is it about?
French companies have chosen to use video surveillance to ensure the safety of persons and goods, as required by law. The purpose of this article is to study organisational implementation and psychological contract as potential factors determining the acceptance of video surveillance, as a control technology by employees in organisations open to the public. It's a focus on the importance of the employment contract, the psychological contract and the way of deployment.
Why is it important?
Existing contributions refer to control of performance, acceptance and appropriation of technologies; some contributions use the concepts of psychological contract and organisational justice to demonstrate the acceptance of a technology when it is implemented, but no research has been conducted into the use of video surveillance. The literature consulted concerns several theories: the mandatory aspect, the psychological contract and organisational justice.