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Saying Sorry vs. Writing an Apology Note

What is it about?

Why do we need to hear, rather than just read, an apology? I use the work of Walter Ong to examine this question.

Why is it important?

With the increasing number of public apologies, it's important for everyone, not just politicians and celebrities, to know what is important in an apology.

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The following have contributed to this page:
Shivaun Corry
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