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A lay person-delivered program reduced depression and loneliness for people with depressive symptoms

What is it about?

Lay people (without healthcare training) connected over the telephone with people with clinical symptoms of depression, and over 4 weeks meaningfully improved depression as well as loneliness as compared with those who did not receive the program. This consistent empathetic connection from a culturally-aligned workforce delivered improvements to people who would otherwise require clinical attention.

Why is it important?

Mental health remains a challenge and the workforce is severely limited. Programs such as the one described here offer a route to expand our ability to support mental health, provide meaningful paid employment with a low barrier to entry for community members, and allow clinicians to focus on those that need them most.

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The following have contributed to this page:
Maninder Kahlon
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