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A new way to measure conflict in healthcare

What is it about?

We designed a new measure that can be used by staff to measure conflict in healthcare.

Why is it important?

Conflict between families/patients and staff is distressing to everyone. Often the conflict can take on a life of it's own which detracts from providing best possible care to the patient. We developed this measure so that staff could get a handle on conflict, in order that they could assess whether strategies to manage conflict were working.

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